Support
We answer every message — usually the same business day.
Email: [email protected]
Include your workspace name and, for data questions, the date and metric you're looking at — it lets us trace the exact number.
Common questions
- Connecting accounts — every source connects from the Connections page inside your workspace; each card walks you through its own platform's steps. Nothing needs write access.
- Numbers look different from your ad platform? Check the lens label. Canary Scale keeps platform-reported, store-reported, and attribution-modeled numbers separate on purpose — they measure different things, and every figure in the app names which one it is.
- Alerts not arriving? Destinations page → your destination → Send test. Delivery history shows every attempt and the response we got.
- Full product documentation lives in the app under Docs, next to the API reference.
Slack app
The Canary Scale Slack app posts your alerts and daily brief to a channel you pick during a one-click connect from the Destinations page — install it from there, not from Slack. It only ever posts messages; it reads nothing from your workspace.
Security or privacy concerns
Write to [email protected] — data questions and deletion requests land with the people who can act on them.